Welcome to The Westin St. John!
Guest Notice
In order to better serve our guests, The Westin St. John Resort & Villas will be updating its infrastructure from August 23rd until November 23rd, which may temporarily affect the pristine aesthetics of the landscaping throughout the resort's main common area. There is a possibility for minor noise disruption from 8:00 a.m. until 5:00 p.m., Monday through Friday. However, we would like to reassure our loyal guests that the resort team is fully committed to minimizing the noise impact and putting your relaxation needs at the forefront.
Passport Restrictions
New passport restrictions for air travel to and from the United States and Canada, Mexico, Bermuda and the Caribbean have taken effect. Travelers are required to have a passport or other secure, accepted document to enter or re-enter the United States with all air travel. Most travelers can find information here. Travelers from Canada should click here.
Passport is recommended but not necessary to enter or depart the USVI
Policies
Alcohol Policy
Alcoholic beverage service is restricted to those 18 years or older with valid identification.
Age Requirement Policy
Guests must be 18 years or older to reserve a room.
Check Cashing Policy
Check cashing services are available to guests who present a valid major credit card, with a limit of $50 per day. Starwood Preferred Gold and Platinum Preferred Guests® may cash up to $300 worth of checks per stay. American Express Platinum or Centurion may cash $100 of checks per stay.
Connecting Room Policy
Connecting rooms are available but not guaranteed. King-sized rooms can be connected to rooms with double beds. Please indicate children’s ages to assist with your request.
Deposit Policy
A three-night deposit is required on all reservations. Reservations for the weeks of President’s Day and Christmas will be charged a 100% deposit. Please contact the resort directly at 340-693-8000 ext. 2003 with any questions.
Early Departure Policy
An early departure fee of one night's room and tax applies to guests checking out prior to their departure date. Guests will be asked to confirm their departure date upon check-in.
Extra Bedding Policy
A maximum of one extra bed is allowed for a fee in select rooms. In two-bedroom suites and three-bedroom villas, two extra beds are allowed for a fee.
Gift Certificate Acceptance Policy
Gift certificates are accepted.
Hurricane Policy
In the event of a hurricane on the Virgin Islands, The Westin St. John Resort & Villas will replace a guest's vacation for the entire duration of the reservation. This guarantee applies to room and applicable taxes. This policy is applicable to transient reservations and groups as stipulated in their contracts.
A hurricane is defined/validated by the National Hurricane Center, typically a tropical cyclone in which the maximum sustained surface wind is 74 mph (64 knots) or greater.
The stipulations that apply are as follows:
- Replacement vacation must be taken at The Westin St. John Resort & Villas within one calendar year. Reservations for comparable accommodations will be made on a space available basis.
- Blackout dates do apply (as determined in our sole discretion).
- Any commission owed to travel agents will be paid on the stay interrupted by the hurricane.
- Other expenses including, but not limited to, airfares, food and beverage, or chartered services are not included or covered by this guarantee.
- The guarantee offered by Starwood Hotels and Resorts is subject to change at the discretion of the operator at any time without notice.
- Guests holding confirmed and fully deposited reservations (and within the non-refundable deposit window) who are unable to travel to the resort due to a hurricane closing the airport or The Westin St. John Resort & Villas will be given the option of a full refund or a one room category upgrade, based on space availability, on their next visit to The Westin St. John Resort & Villas within one calendar year.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact us directly for the exact fee.
Pet Policy
We accept dogs up to 20 pounds on the resort side, and in the villas only service dogs are allowed. Please contact us for more information.
Purchase Order Acceptance Policy
Purchase orders are not accepted as a form of payment. A valid major credit card is needed to check-in.
Resort Charge
Guest will be charged $40 USD daily for a resort charge. This includes toll-free and local phone calls, high-speed wireless Internet access, on-property transportation, self-parking, island shopping tips, mini fridge, in-room Starbucks Coffee® daily, in-room safes, a variety of fitness activities, children’s playground, pool floats, a variety of water toys, Westin WORKOUT® fitness center, tennis, beach/pool umbrellas and non-motorized sports equipment.
Smoking Policy
Smoking is allowed in designated areas only. There is a $200 penalty for guests smoking in the guest rooms.
Westin didn’t discover fresh air, but we’re proud to offer it at this hotel. Learn more about Breathe Westin™.
Passport Policy
The US Virgin Islands are a US Territory. Due to new passport restrictions, travelers are now required to have a passport or other secure, accepted document to enter or re-enter the United States with all air travel. Most travelers can find information here. Travelers from Canada should click here.
Passport is recommended but not necessary to enter or depart the USVI
Transfer Costs
A fee of $110 USD for adults and $90 USD for children 4-12 years old includes round-trip transfers to airport, tips and luggage handling as well as unlimited shopping trips to St. Thomas Crown Bay Marina. There is no charge for children 3 and under. Click here for more information >
Voucher Acceptance Policy
Vouchers are accepted.
Waitlist Policy
The Westin St. John does not offer a waitlist. Please check back to find availability.